Refund policy

Sparklight Ltd. - 30-Day Refund & Exchange Policy

At Sparklight Ltd, we are dedicated to providing high-quality electrical products, services and exceptional customer service. We understand that occasionally, a product may not meet your expectations, and we want to ensure a seamless refund or exchange process.

30-Day Product Refund & Exchange Policy

  • This policy applies to all purchases made directly from sparklightltd.co.uk or in-store.
  • To be eligible for a refund or exchange, the product must be faulty or damaged and returned within 30 days from the date of purchase.
  • Proof of purchase (order confirmation email or receipt) is required for all return requests.

Refund & Exchange Eligibility

  • Refunds are only considered for faulty or damaged products.
  • Order cancellations are not typically eligible for refunds. If any order details are incorrect, we are happy to assist in updating them before dispatch.
  • We reserve the right to refuse a refund or exchange request if we suspect misuse, negligence, or tampering.

Refund Options

We offer two options:

  1. Full Refund – The original purchase amount will be refunded to your original payment method.
  2. Product Exchange – You may choose a different product of equal value.

Return Process

To initiate a return, please follow these steps:

  • For Delivered Orders:

    • Contact our Customer Support team at [Your Email/Phone] within 30 days of receiving your order.
    • Provide your order number and a brief explanation of the issue.
    • Our team will provide return instructions, including authorization and the return address.

  • For Click-and-Collect Orders:

    • Bring the faulty item back to our store within 30 days of collection.
    • Please provide your proof of purchase (order confirmation email or receipt).

Shipping Costs

  • Customers are responsible for return shipping costs, except when the product received is faulty or damaged.
  • We recommend using a traceable shipping method to ensure safe delivery.
  • For international exchanges or replacements, customers must cover all associated shipping costs.

Inspection & Approval

  • Once we receive the returned product, our team will inspect it to determine if it qualifies for a refund or exchange.
  • If the product meets our return criteria, we will proceed with your chosen refund or exchange option.
  • If no fault is found, the item may be returned to you without a refund or exchange.

Refund Processing Time

  • Refunds will be processed within 3-5 business days after we receive and approve the returned product.
  • The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
  • If you do not contact our Customer Support team within 30 days of your order regarding any concerns, you will no longer be eligible for a refund.

Non-Refundable Items

  • We cannot accept returns or issue refunds for products that have been used, installed, or altered.
  • Custom or special-order items may not be eligible for return.

Special Circumstances

If you believe your situation falls outside of this policy, please contact our Customer Support team to discuss further options.

By purchasing from sparklightltd.co.uk or in-store, you agree to abide by this 30-Day Refund & Exchange Policy.

We are committed to your satisfaction and are here to assist you throughout the process.

📧 marketing@sparklightltd.com | 📞 02084470878 | 📍 8 Plantagenet Road, New Barnet, Herts, EN5 5JQ

Thank you for choosing Sparklight Ltd. Your satisfaction is our priority.